Please refer to the HistoryMaker Homes Limited Warranty Coverage Booklet for details, plan terms and conditions. A printed booklet was provided at the time of closing, however; a copy may be downloaded here.
Emergency Warranty Service
As designated by the limited warranty, an emergency includes situations such as:
In case of an emergency warranty issue, please contact the HMH customer service team at 817-849-5100 or if after-hours call 817-849-5211. A customer service representative will be contacted and will return your call. You may also call the trade contractor directly. Refer to the emergency phone number label located under the kitchen sink.
Buying a new home is a major milestone in life. It is the single greatest purchase we will ever make therefore it is essential to protect this investment. Creating a schedule for home maintenance is highly recommended. Knowing the parts of the home that require periodic maintenance and addressing them on a regular basis will keep them from becoming problematic. For example, the caulking around the windows should be checked semi-annually for cracks and/or shrinkage then re-caulked if needed. This maintenance measure will help prevent leaks when it rains and will help maintain the energy efficiency of the home. Click here to see a sample maintenance checklist. If you prefer to track your home maintenance electronically, there are several home maintenance schedule apps available to download for free or for a fee to your phone or tablet.
The appliances in your home are covered by the manufacturer. It is the homeowner’s responsibility to contact the manufacturer and schedule service appointments. We recommend that the appliance manuals be filed with the home warranty paperwork in case there are questions regarding appliance operation. Remember to register all appliances with the manufacturer.
HMH constructs homes using a truss system. The webbing of the trusses in the attic do not allow for usable storage space. The attic does allow for access in the event of a home inspection or possible repair work. While the attic may not be used for storage, your HistoryMaker home does have ample storage available throughout the home itself.
Cracks in the concrete can form for a variety of reasons. Shrinkage, settlement, and overload are just a few of the more common reasons. Shrinkage is usually the cause behind the majority of the small cracks that appear in the driveway. As the concrete dries, the water at the surface evaporates between particles. Since the surface is exposed to air but the concrete beneath is not, the surface dries faster than the slab below and will therefore shrink faster. The concrete below restrains the shrinkage which then forces cracking to appear in the surface as a way to relieve the tension stresses. The cracks do not signify a defect to the concrete's integrity. Repeated use of the driveway by larger vehicles will also lead to cracks since those vehicles exceed the weight tolerances of the driveway. Should a crack exceed the standard outlined in the warranty booklet, HistoryMaker will make the necessary repairs however; we cannot guarantee the repaired concrete will match the color of the existing concrete. Color variations are typical.
The grading of the lots are done to the specification of city code. The grading of each lot allows for positive drainage flow which means it leads the water away from the foundation. There may be additional water in the swales but that should drain between 48-72 hours. Overwatering the yard can create standing water. Any landscaping changes made to the yard which changes the existing grading will also contribute to standing water issues. Do not fill or plant in the swales of the lot as this will inhibit drainage in the yard and can keep excess moisture close to the foundation.
First, make sure that the company hired to install the pool has checked where the utility lines are located as well as the irrigation system lines. Also, the pool install plan must not create negative drainage to your property or the properties adjacent to yours. If the grading isn't taken into consideration, standing water can occur in your yard as well as creating a drainage issue for the neighbors. Any changes to the grading must keep water away from the foundation. Should a material change like the addition of a pool be made to the home, HistoryMaker Homes will not warrant and/or repair any drainage issues caused by the addition nor does the limited warranty offered by HistoryMaker Homes cover the addition.
Minor cracking of the interior walls can normally be attributed to the settlement of the home, the drying of the drywall itself and environmental influences. At the time that the drywall is installed, there is a great deal of humidity in the home. When the wood and the drywall begin to dry some minor cracks in the drywall can appear. The hairline cracks do not signify a structural defect in the home and are easy to repair. Maintenance of the drywall is the homeowner's responsibility, however, during the first year of homeownership, HistoryMaker Homes will coordinate with trade partners in order to repair these cracks if a crack exceeds 1/32 of an inch in width at any point along the length of the crack.
Occasionally the nails in the drywall will be become loose from the stud they are attached to. As they loosen, the compound that covers the nails begins to “pop out” creating a bulge along the drywall seam. This is a simple repair that HMH will service for the first year of the warranty. Afterwards, it will be the homeowner's responsibility as a part of regular home maintenance.
The fence is maintained by the homeowner. HistoryMaker Homes recommends that the fence be sealed soon after closing in order to help the wooden fence last longer against the elements. However, the gate is covered under the 1st year home warranty. Continuing to keep the fence in good working order is a part of regular homeowner home maintenance.
Any chips, scratches or gouges in the tile are not warranted after move in. Aging and seasonal movement may cause tile grout to crack. These are seen as normal occurrences inherent to home settlement and longevity of the tile is seen as a matter of regular home maintenance. HistoryMaker Homes suggests using non-abrasive cleaners on the ceramic tile and to repair grout as needed.
It is a warrantable repair that is covered in the first year of ownership unless it is due to damage. An example of damage would be excessive moisture left on the flooring.
The appearance of cracks in the foundation can be alarming for homeowners but rest assured that these cracks do not necessarily signify a structural defect in the home. For hairline cracks, the most likely cause is shrinkage of the concrete. The outer surfaces of concrete dry faster since they are subject to the elements as opposed to the rest of the concrete. The water evaporates faster at the surface and the concrete begins to shrink as it dries. Another reason cracking can occur is home settlement. The clay soil in North Texas is expansive in nature. When the clay is wet it gains a great deal of volume. As the clay swells it places pressure on the foundation which can crack as it attempts to relieve that pressure. Should cracks appear in the foundation within the first two years of ownership, contact the HistoryMaker Homes customer service department. If cracks appear after the first two years, a structural claim will need to be submitted to the warranty company.
The warranty on the HVAC is provided by the manufacturer and is usually for 5 years. This manufacturer’s warranty can be extended to 10 years if the homeowner registers the HVAC unit within 90 days of closing on their home. The manufacturer’s warranty covers parts but not service and labor. Within the first 2 years of homeownership, HistoryMaker Homes will coordinate service repairs with the HVAC contractor for any mechanical malfunction of the HVAC system. This does not include normal maintenance of the unit. Air filters are to be changed by the homeowner as well as maintenance of the A/C drain lines.
Unfortunately, the HistoryMaker Homes warranty does not cover landscaping, trees, shrubs and grass. At the time of planting, HistoryMaker ensured that the sod, trees and plants were alive and continued proper maintenance so the plantings could thrive. Circumstances beyond our control, including the weather and homeowner lawn maintenance are reasons why HistoryMaker Homes cannot warrant landscaping.
If the touch up was documented at the time of closing, a warranty request should be submitted to HistoryMaker Homes and we will then schedule a date and time for service. While the touch up is the same paint color as what is existing, color variations can happen due to different production runs of the paint itself. Color variations may also manifest due to the application of new paint on top of paint that has been dry for a longer period of time. HistoryMaker Homes will not touch up paint due to normal wear and tear by the homeowner such as scuffs and scratches or other markings.
To texture and paint the garage is an upgrade that is offered by HistoryMaker Homes. If not selected, HistoryMaker will only tape and bed the garage.
The most likely cause for the leak is shrinkage or corrosion of the caulking around the window trim. It is important that the homeowner inspect and correct the window caulking as a part of routine home maintenance. If shrinkage and/or corrosion has occurred, the homeowner will need to replace the weathered caulking surrounding the window with new caulking. It is recommended for the homeowner to inspect exterior caulking as a preventative maintenance item on a seasonal schedule.
Great communication and education. We are first time home buyers so everything was new. Mark helped us greatly throughout the entire process. Always answered calls and emails and took care to make sure we understood everything and were comfortable.