Careers

Summary:

GENERAL DESCRIPTION/PURPOSE 

The primary responsibility of a Sales Counselor is to facilitate the sale of new homes, using a structured sales process. HMH must be represented with professionalism, and have our mission and values incorporated into all aspects of the Sales Counselor’s responsibilities.

Job Location:

Dallas/Fort Worth, TX

Position Type:

Full-time

Division:

Home Building

Description:

COMPANY GENERAL POLICY AND PROCEDURE

• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
• Each team member is expected to be in compliance with policies in the employee handbook (located on our company/PEO website).

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Meet monthly sales budget, set per community based on traffic, etc.
• Greet customers and present the HMH G.U.E.S.T.S. sales process.  Register 100% of prospects.
• Represent HMH with professionalism, and incorporate our mission and values into all aspects of responsibilities.
• Maintain models and sales offices to HMH standards, and report on same.
• Complete follow-up calls and letters per the criteria for CFT.
• Pre-qualify buyers before writing a purchase agreement.
• Prepare and complete (with accuracy) the contract and documents and turn in for review within 24 hours.
• Assist in scheduling the loan application and follow-up with buyer’s responsibilities for gaining loan approval.
• Schedule buyer appointments, and uphold the integrity of the contract by holding the buyer accountable for all deadlines and process dates.
• Report community competition information and count signs on the sign route on a monthly basis, or as requested by manager.
• Weekly and monthly realtor follow-up calls and visits.

COMPETENCIES

Summary:

GENERAL DESCRIPTION/PURPOSE

To help coordinate the interior and exterior finish selections on both new builds and spec homes in a timely manner that meets or exceeds the goals set by the department. You will meet one on one with our future homeowners and help to keep them vested and engaged in the build process while also being able to overcome any of their objections.

A successful candidate will be highly organized, service-minded, conscientious, deadline oriented and flexible to adapt to changing priorities in a fast-paced environment. The candidate will preferably have some relative experience in the field of Interior Design and/or the new home construction industry.

Posted Date:

1/11/2021

Job Location:

Grapevine, TX

Position Type:

Full-Time

Division:

Home Building

COMPANY GENERAL POLICY AND PROCEDURE

• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis. 
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position. 
• Each team member is expected to be in compliance with policies in the employee handbook (located on our company/PEO website).

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Establish expectations and schedule appointments with new homebuyers. Including, but not limited to, first and final visit time frame, checklist to be ready for appointments, possible payment at final appointment, no changes after final appointment, and process for discontinued or backordered products after the final appointment.
• Meet with homebuyers at scheduled appointment. Provide product information of included features and available options. Guide the buyer through the decision making process to meet their needs while informing them on the convenience and benefits of the available options.
• Assist customers with product review, selection and pricing.
• Respond to homebuyers questions/concerns and bring resolution in a timely manner by overcoming their objections.
• Demonstrate a thorough sales knowledge for all available items offered in the showroom as they pertain to specific floor plans offered in the community.
• Prepare selection summaries for final appointment paperwork and spec homes.
• Assist our Sales team and Field Managers by responding to their questions about choices, products and pricing in a timely manner.
• Greet and tour browsers when not in an appointments on scheduled "Open Showroom" days. These are on Tuesdays from 1pm to 6pm and Saturdays from 9 am to 1 pm.
• Saturday Open showrooms are run on a rotating schedule and you will be responsible for working 1 Saturday (1/2 Day) per month.
• Help in keeping the showroom orderly for all homebuyers and fellow coworkers.
• Miscellaneous administrative duties when needed (i.e. answering phones, scheduling appointments, filing, cross-training etc.).

COMPETENCIES

• Microsoft Word 2013 Level Intermediate; Microsoft Excel 2013 Level Intermediate; Microsoft Outlook 2013 Level Intermediate; BRIX or equivalent home building management software
• Adaptability
• Collaboration and Team Work
• Communication
• Continuous Learning and Self-Development
• Customer Service
• Embraces Differences
• Engaged and Accountable
• Initiative
• Problem Solving with Results-Driven Mindset
Professional Integrity

REQUIRED QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Organizational skills and construction knowledge are imperative to perform this job effectively. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/ Experience:

• Bachelor’s degree BA from four year college or university, or five plus years’ experience in a similar field.

Licenses, Certifications, Other Requirements:

• Valid Texas Driver’s License, Personal Insurance Liability Policy with Limits of 100/100/100. Must pass yearly DMV background check and provide renewal auto insurance certificate.

PHYSICAL REQUIREMENTS

• The physical demands in the Job Responsibilities are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Send resume to web.humanresources@historymaker.com

Summary:

GENERAL DESCRIPTION/PURPOSE

Construction Scheduling Coordinator will administratively support the Construction team, which includes the Resource Planning Manager, Sr. VP of Construction, Area Construction Manager, and Field Managers. In this role, you are expected to be proficient and able to successfully complete tasks in this competency as requested. This role resides primarily in the office (Support Center).

Posted Date:

1/19/2021

Job Location:

Grapevine, TX

Position Type:

Full-Time

Division:

Home Building

COMPANY GENERAL POLICY AND PROCEDURE

• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis. 
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position. 
• Each team member is expected to be in compliance with policies in the employee handbook (located on our company/PEO website).

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Assist Starts Coordinator with ordering city permits and assembling start packages for Field Managers.
• Notify SWPPP Vendor of new/closed out communities.
• Ensure Field Managers and trade partners are notified of plan revisions, and other information necessary for them to manage their communities.
• New Field Managers: produce ECN for HR, orientation on first day, order logo wear, business cards.
• Manage pdf uploads of Engineers documents: Framing, Pre-Pour letters, Wind Bracing, Cabinet Details, Finals, C&G Letters and Orientation paperwork into KOVA
• Input information in Construction Schedule System of Record (currently KOVA) – including schedule maintenance, foundation starts, frame starts, and close dates, adding new Field Managers to system.
• Manage bonus for payroll, mileage reimbursements, and auto insurance for ACM’s.
• Manage spreadsheets for team distribution including, but not limited to starts, exception letters, SVR/NSC’s.
• Manage construction filing including oversight of file clerk’s time.
• Assist Closing Coordinator to ensure a Certificate of Occupancy or building final has been obtained and properly documented / filed.
• Assist with creating, formatting and upkeep of Field Manager Training Manual and SOP’s.
• Order, manage and prepare Orientation and Warranty packets.
• Manage and distribute all Construction Trade Contracts, Contracts log and Job Scopes.
• Provide backup support for Resource Planning Manager on KOVA scheduling.
• Produce reports as requested by senior leadership.
• General administrative support to Sr. V.P. Construction.
• General administrative support to 3 Area Construction Managers and approximately 35 Field Managers.

COMPETENCIES

• Microsoft Word 2013 Level Intermediate; Microsoft Excel 2013 Level Intermediate;
• Microsoft Outlook 2013 Level Intermediate; KOVA or equivalent home building management software
• Adaptability
• Collaboration and Teamwork
• Communication
• Continuous Learning and Self-Development
• Customer Service
• Embraces Differences
• Engaged and Accountable
• Initiative
• Problem Solving with Results-Driven Mindset
• Professional Integrity

REQUIRED QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Organizational skills and construction knowledge are imperative to perform this job effectively. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/ Experience:

• Bachelor’s degree BA from four year college or university, or five plus years’ experience in a similar field.

Licenses, Certifications, Other Requirements:

• Valid Texas Driver’s License, Personal Insurance Liability Policy with Limits of 100/100/100. Must pass yearly DMV background check and provide renewal auto insurance certificate.

PHYSICAL REQUIREMENTS

• The physical demands in the Job Responsibilities are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Send resume to web.humanresources@historymaker.com

Summary:

GENERAL DESCRIPTION/PURPOSE 

A Field Manager Level II has the level of experience gained from classroom, professional development, and on-the-job training. A Field Manager at this level is expected to need assistance when performing the following:

• Oversees all aspects of building a home.
• Makes sure homes are well built and on schedule.
• Manages trade partners and ensures that the work takes place on the scheduled date.
• Meets with homebuyers to establish a working relationship, and to gain trust and respect.
  

Job Location:

Field - SW FW

Position Type:

Full-time

Division:

Home Building

Description:

COMPANY GENERAL POLICY AND PROCEDURE

• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
• Each team member is expected to be in compliance with policies in the employee handbook (located on our company/PEO website).

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Calls customers on a regular basis; once per week update calls
• Manages trade partners
• Maintains the work day schedule for specific product
• Completes EPA Reports timely and accurately
• Update KOVA software daily on computer or hand held device
• Inspects homes daily for quality
• Attends weekly team meetings
• Establishes working relationship with customers
• Builds trust and respect with team members, and customers, to maintain a 96% “Recommend to a Friend” score
• Delivers safe and on-time homes
• Schedules trade partners
• Approves all Trade partners Purchase orders
• Maintains overall community appearance, may involve moving and lifting of heavy material
• Schedules all necessary inspections
• Reports sequence numbers daily
• Maintains budgets to within company variance goals
• Manages take-offs and coordinates materials to be returned for credit

COMPETENCIES

• Microsoft Word 2013 Level 1; Microsoft Excel 2013 Level 1; Microsoft Outlook 2013 Level 1; Microsoft Power Point 2013 Level 1
• Accountability
• Collaboration/Team Work
• Communications
• Continuous Learning and Self Development
• Customer Service
• Embraces Differences
• Initiative
• Problem Solving with Results-Driven Mindset
• Professional Integrity

Summary:

GENERAL DESCRIPTION/PURPOSE 

Market Research Analyst studies market conditions to examine potential sales for History Maker/Rendition. They help companies understand what products people want, who will buy them, and at what price.

Job Location:

Grapevine, TX

Position Type:

Full-time

Division:

Home Building

Description:

COMPANY GENERAL POLICY AND PROCEDURE

• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
• Each team member is expected to be in compliance with policies in the employee handbook (located online at www.nextep.com).

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Devises and evaluates methods for collecting data, such as pricing, surveys and other necessary data points.
• Spends about 20% of the time in the field to better understand competition and market.
• Creates tools and systems, including databases and spreadsheets, to improve market data analysis and reporting.
• Gathers data about consumers, competitors, and market conditions.
• Monitors market trends: product square footage, sales, absorption, pricing, buyer profiles, interest rate impact, etc. Monitors and forecasts marketing and sales trends.
• Analyzes data and makes recommendations for action by synthesizing marketing and sales information, and trends.
• Converts complex data and findings into understandable tables, graphs, and written reports.
• Prepares executive summary and detailed reporting recommendations on product, pricing, positioning, depth of market, etc.
• Prepares sales/marketing models for future developments.
• Compiles regular monthly, quarterly, and annual reporting and planning.
• Measures effectiveness of marketing programs and strategies.
• Documents activity and procedures for future reference.

COMPETENCIES

• Accountability
• Collaboration/Teamwork
• Effective Verbal and Written Communication
• Continuous Learning and Self Development
• Customer Service
• Inquisitive
• Embraces Differences
• Strategic
• Initiative
• Problem Solving with Results-Driven Mindset
• Professional Integrity

Summary:

GENERAL DESCRIPTION/PURPOSE 

The Purchasing Systems Analyst (Level II) will support and assist the Internal Operations department (Purchasing, Estimating and Architecture) in the management of setting up of all new product options and plans within our Purchasing ERP system (KOVA). While assisting our Internal Operations department in daily activities, the Purchasing System Analyst will become familiar with product specifications, material usage, industry standards, construction practices, building codes and company policies and procedures. This individual needs to be proficient (strong practical application) and have the level of experience to successfully complete tasks in this competency as requested. Help from an expert may be required from time to time, but the following usually will be performed independently:

Job Location:

Grapevine, TX

Position Type:

Full-time

Division:

Home Building

Description:

COMPANY GENERAL POLICY AND PROCEDURE

• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
• Each team member is expected to be in compliance with policies in the employee handbook (located on our company/PEO website).

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Create and manage all necessary option pricing and cost reporting in Excel and PowerBI and distribute the reports to all necessary parties on time.
• Maintain all option pricing and option costs in the KOVA (ERP) system and produce Quarterly reporting that verifies all options are being offered at the company’s target margins.
• Work with the purchasing, sales, and showroom teams to ensure all option and floor plan frequency reporting data is accurate in the KOVA (ERP) system.
• Partner with the management systems team to identify and solve any purchasing, estimating and architecture KOVA (ERP) system setup issues.
• Responsible for all KOVA (ERP) system setup of structural and showroom options.
• Input the preliminary sales pricing of all plans in each new community 
• Create and maintain rules applicable for new plans, structural options, and showroom options within the KOVA (ERP) system.
• Ensure all product specifications are setup and maintained for all communities in the KOVA (ERP) system.
• Run test on all new KOVA configurations for accuracy of setup.
  Manage the configurations in the KOVA (ERP) system for both showroom and sales options.
• Assist the Purchasing and Management Systems teams by troubleshooting and completing all configurator related KOVA Issue tickets that are submitted.
• Assist the Purchasing Coordinators with any KOVA related troubleshooting required on the starts, to get all PO’s issued on time.
  
  

COMPETENCIES

• Microsoft Word; Microsoft Excel; Microsoft Outlook Microsoft Power Point; PowerBI
• Adaptability
• Collaboration/Teamwork
• Communications
• Continuous Learning and Self Development
• Customer Service
• Embraces Differences
• Engaged/Accountable
• Initiative
• Problem Solving with Results-Driven Mindset
• Professional Integrity
  
  

Summary:

GENERAL DESCRIPTION/PURPOSE 

An organized and detail-oriented individual who takes initiative, and works as part of the Starts team.

Job Location:

Grapevine, TX

Position Type:

Full-time

Division:

Home Building

Description:

COMPANY GENERAL POLICY AND PROCEDURE

• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
• Each team member is expected to be in compliance with policies in the employee handbook (located on our company/PEO website).

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Communicate effectively with jurisdictions and municipalities regarding requirements, fees, and status of permits, among other things, as required.
• Understand and facilitate HMH/RH backlog workflow so that files move efficiently and in a timely manner to meet start cadence goals, all of which may change from time to time.
• Process required documentation for requesting energy evaluation, monitor turn around following up on third parties as required to maintain reasonable cycle time.
• Work with and follow up on Architecture team members to process plans in a timely manner.
• Work with Trade Partners in obtaining information needed for permitting, as required.
• Document all required fees by jurisdiction; calculate fees and process checks for permits.
• Maintain the SPEC list and SPEC recap report.
• Provide lenders with selections, plans and specifications or other needed information as required for use in conducting home appraisals.
• Coordinate deliveries to the jurisdictions and communities, as required.
• Resource Planning Manager and this position work closely together ensuring start cadence, and home mix of dirt sales and SPEC homes are achieved to meet goals.
• Ensure invoices for vendors are paid in a timely manner.
• Other duties as assigned.
  

COMPETENCIES

• Adaptability
• Collaboration and Team Work
• Communications
• Continuous Learning and Self-Development
• Customer Service
• Embraces Differences
• Engaged/Accountable
• Initiative
• Problem Solving with Results Driven Mindset
• Professional Integrity
• Microsoft Word 2013 Level 1; Microsoft Excel Level 1; Microsoft Outlook 2013 Level 1; Microsoft Power Point 2013 Level 1
  

Summary:

GENERAL DESCRIPTION/PURPOSE 

Resource Planning Expeditor (RPE) will manage the process for managing the scheduling process for all homes under construction, including uploading the appropriate/accurate schedule template for each job when “publishing a start,” ensuring Field Managers update schedules accurately and timely each day, and close out each job schedule at closing. The RPE will also assist with training new Field Managers and new Vendors on how to properly use the scheduling system (KOVA).

Job Location:

Grapevine, TX

Position Type:

Full-time

Division:

Home Building

Description:

COMPANY GENERAL POLICY AND PROCEDURE

• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
• Each team member is expected to be in compliance with policies in the employee handbook (located on our company/PEO website).

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Manage electronic scheduling system for all homes:
• Ensure our schedule templates are accurate
  
• Tasks
• Critical Path
• Predecessors
• Successors
  
• “Publish” each job start once the building permit AND interim financing for each home have been received
• Ensure Field Managers update all schedules daily in our electronic scheduling system (KOVA)
• Ensure Field Managers communicate any changes to schedules that affect tasks to be performed within 24 hours via email or phone call to Vendors/Trade Contractors to ensure they do not miss “last-minute” changes to schedules
• Ensure Field Managers record reasons for schedule delays:
• Vendor “No-shows”
• Incomplete Vendor tasks
• Failed inspections
  
• Report any Vendors/Trade Contractors issues or trends that result in schedule delays, including, but not limited to:
• Job not ready for the trade/vendor
• Material takeoff issues
• Scheduling issues
  
• Ensure each home schedule is accurate at all times by:
• Ensure each home has a confirmed and accurate closing date in the system at the time the task “Set Close Date” occurs and report that date to the Backlog Coordinator
• Running daily activity reports
• Conducting periodic field audits to check accuracy
• “Scrubbing” schedules with each Area Construction Manager weekly
  
• Track/Report “dry runs” by Vendor/Trade Contractor to identify Field Managers who have jobs that are not ready for scheduled tasks
  
• Identify ways to improve our scheduling and reduce our build times
  
• Report “capacity” issues with any Vendor/Trade Contractor as they occur
• Report any opportunity to reduce task durations as you see the Vendors/Trade Contractors continually complete their tasks early
• Report any scheduling sequence issues that require a change to the schedule template
  
  
• Train new Field Managers and Vendors/Trade Contractors on how to use our electronic scheduling system effectively
  
• New hires
• New Vendors/Trade Contractors
• “Refresher” Training
  

COMPETENCIES

• Adaptability
• Collaboration and Team Work
• Communications
• Continuous Learning and Self-Development
• Customer Service
• Embraces Differences
• Engaged/Accountable
• Initiative
• Problem Solving with Results Driven Mindset
• Professional Integrity
• Microsoft Word 2013 Level 1; Microsoft Excel Level 1; Microsoft Outlook 2013 Level 1; Microsoft Power Point 2013 Level 1
  

Summary:

GENERAL DESCRIPTION/PURPOSE 

In this role, you should be highly creative and have a sharp eye for details. Your goal will be to create impactful designs that capture and promote the HistoryMaker Homes and Rendition Homes brands. Our goal is to offer you first-hand experience working on real projects. Don't worry; we're not expecting you to figure it all out alone; we’re here to help. If you’re passionate about design and eager to learn more, we’d like to meet you.

What we're looking for:

• Experience, or course work, in graphic or communication design
• Portfolio showing creative, design and software skills
• Creative skills that help to develop a cohesive brand presence across all touch points
• Utilization of brand colors, fonts, photography, layouts and other design elements
• Ability to evaluate design choices critically, and to communicate those choices clearly
• An eye for detail and the ability to produce organized production files
  

Job Location:

Grapevine, TX

Position Type:

Part-time

Division:

Home Building

Description:

COMPANY GENERAL POLICY AND PROCEDURE

• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
• Each team member is expected to be in compliance with policies in the employee handbook (located on our company/PEO website).

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Participating in various design projects by offering input and sharing ideas
• Producing concepts and engaging design solutions
• Working to version out existing artwork for special events and community collateral needs
• Ongoing digital asset coordination of product photography used across our websites
• Assist in the ongoing creative of community plat graphic flyers and internal asset needs
• Creating DIY “how-to” guides for our wall trim treatments found in our model homes
• Weekly updates to our Pinterest presence by uploading new photography assets
• Various special projects, as time permits

CHARACTER DEMONSTRATION

• Adaptability – Adapts quickly to change and easily considers new approaches
• Collaboration and Teamwork – Works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information, and achieve results.
• Communication – Delivers clear, effective communication and takes responsibility for understanding others
• Customer Service – Demonstrates a commitment to public service; serves and satisfies internal and external customers; holds self accountable for quality outcomes
• Engaged/Accountable – Assumes responsibility for successfully accomplishing work objectives and delivering business results; setting high standards of performance for self and others
• Initiative – Identifies opportunities and issues, and proactively acts and follows through on work activities to capitalize or resolve them
• Problem Solving with Results-Driven Mindset – Identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goal or outcome
• Professional Integrity – Displays and promotes high standards of ethical conduct and behaviors consistent with company core values