HistoryMaker Homes

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COVID-19 Communication

HistoryMaker Homes | COVID-19 Updates

Whether you’re one of our existing customers whose home we’re building, one of our homeowners, or still searching for your new home, we want to help you better understand the steps we’re taking to keep your health and safety – as well as that of our team – a top priority while we continue to build homes.

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    Yes, We’re Open!

    Amid the COVID-19 pandemic, we were able to remain open as an essential business and continued to work with our customers through private appointments and virtual meetings.

    As we transition through the ever-changing landscape of the pandemic, it’s important to us that you can easily access our policies.

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    Sales Centers and Onsite in Each Community

    When visiting one of our sales centers or model homes, here’s what you can expect:

    • Masks and hand sanitizer/hand washing opportunities are available upon request.
    • Appointments are recommended but not required to visit our model homes.
    • If you are not feeling well or have been recently exposed to COVID-19, your sales counselor will work with you to reschedule your appointment.
    • We continue to offer virtual tours and appointments for your comfort and convenience.

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    We're Here for You by Personal Appointment or Virtually

    If you’d like to schedule an in-person tour, we are here and happy to give you a safe and personalized experience.

    But if shopping from the couch is more your thing, there is no need to leave your home. We are also offering scheduled one-on-one video tours! We can walk you through our models and answer all of your questions virtually.

     We're available by phone, live chat, virtual tours, video calls, email, and more to meet your needs, provide resources, and ease your concerns. Construction is in progress on existing homes and we're available for private and virtual tours of models and homes.

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    Construction Continues

    HistoryMaker Homes is committed to helping you find a new home that lives the same way you do. As we continue to build and close homes, our construction team are onsite daily to manage the construction process.

    • Field managers have resumed in-person meetings but continue to offer virtual meetings for those who are not feeling well or have been recently exposed.
    • We clean each home multiple times throughout the build process so you can feel confident that your home will be ready for you and your family before you receive your keys.
    • Though the pandemic has magnified labor and material shortages, we remain committed to keeping you informed of the weekly progress on your home. If you have any questions or concerns, please reach out to your sales counselor or field manager. We’re on this journey together and here to help answer any questions you may have.
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    New Home Showroom

    Our showroom continues to offer in-person and virtual appointments. To better serve you, you will be able to confirm all your selections in a single appointment as of March 15, 2021.

    • We are limiting in-person appointments to two adults in addition to the design consultant. Unfortunately, we are unable to accommodate children at this time.
    • Masks and hand sanitizer/hand washing opportunities are available upon request.
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    Customer Service and Warranty

    • As of May 4, 2020, we’ve resumed scheduling non-emergency warranty requests in compliance with federal, state, and local requirements and subject to vendor/trade/contractor availability.
    • We respectfully ask that if anyone is sick or has been sick in the past 14-21 days with symptoms consistent with COVID-19, please notify your HistoryMaker customer service representative to reschedule the appointment.
    • We will be scheduling all calls in the order they are received and based on mutual scheduling availability.

    Our emergency line is still available for after-hours warranty issues. Please call 817.849.5211.

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    Continuing to Invest in Realtors

    At HistoryMaker Homes, we believe in the value each Realtor brings to the home buying process. We know how hard you work to provide your clients with an experience that creates loyalty and grows your business. Register your clients with us and schedule a private or virtual tour for your clients. Even if you’re not there, we’ll honor your commission. 

What Our
Are Saying

I was surprised, and so grateful, for the frequent communication and updates from the sales counselor and field manager.

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